FAQs

Q1. If your company a trader or manufacturer?
A : We are the manufacturer & trader .

Q2. Can you supply customize undercarriage?
A : Yes. We can customize the undercarriage according to your requirements.

Q3. How is your price?
A : We guarantee the quality while providing the right price for you.

Q4. How is your after – sale service?
A : We can give you one year after sales warranty, and any quality problem caused by manufacturing defects can be unconditionally maintained.

Q5. What is your MOQ?
A : 1 set.

Q6. How will you place your order?
A : In order to recommend a suitable drawing and quotation to you , we need to know:
a. Rubber track or steel track undercarriage, and need the middle frame.
b. Machine weight and undercarriage weight.
c. Loading capacity of the track undercarriage ( the weight of the whole machine excluding of track undercarriage.
d. Undercarriage’s length, width and height
e. Track’s Width.
f. Height
g. The max speed (KM/H).
h. Climbing slope angle.
i. The machine’s apply range , working environment.
j. Order quantity.
k. Port of destination.
l. Whether you require us to purchase or collocate relevant motor and gear box or not, or other special request.

● The working environment and intensity of the equipment.

●The load capacity and working conditions of the equipment.

●The size and weight of the equipment.

●Maintenance and upkeep costs of tracked undercarriage.

●A steel track undercarriage supplier with reliable brands and good reputation.

First, decide which kind of undercarriage best suits the requirements of the equipment.

Selecting the proper undercarriage size is the second step.

Thirdly, think about the chassis's construction and material quality.

Fourth, be mindful of the chassis's lubrication and upkeep.

Select suppliers who offer strong technical assistance and after-sale service.

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.